Privacy Policy
Effective Date: 20/5/25
Welcome to Xernio Limited (“we”, “us”, or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website shop.xernio.com.
1. Who We Are
We are Xernio Limited, a company registered in England and Wales with company number [Company Number] and registered office at [Address].
Contact us:
Email: support@xernio.com
Phone: 01952 743913
2. Information We Collect
A. Information You Provide:
Name, address, email, phone number
Payment details (securely processed by third parties)
Order and account information
B. Information We Collect Automatically:
IP address, device, and browser type
Usage data and preferences (via cookies and analytics tools)
3. How We Use Your Information
We use your data to:
Fulfil and deliver orders
Communicate with you about your purchase or account
Send marketing emails (with your consent)
Improve and personalise our services
Comply with legal obligations
4. Legal Bases for Processing
We rely on:
Contractual necessity
Legitimate interests
Consent
Legal obligations
5. Sharing Your Information
We may share your data with:
Payment and delivery providers
IT and analytics service providers
Regulatory bodies when legally required
We do not sell your data.
6. International Transfers
Where applicable, we ensure safeguards for international data transfers (e.g. adequacy decisions or standard contractual clauses).
7. Cookies
We use cookies to enhance your experience. You can manage cookies through your browser or our cookie consent banner. See our Cookie Policy below for more information.
8. Data Retention
We retain your data only as long as necessary, typically:
6 years for order-related data
Until you withdraw consent for marketing
9. Your Rights
You have the right to:
Access and correct your data
Request deletion or restriction
Object to processing
Withdraw consent
Lodge a complaint with the ICO: https://www.ico.org.uk
10. Security
We take appropriate measures to protect your data but cannot guarantee 100% security of online transmissions.
11. Changes to This Policy
We may update this Privacy Policy. Changes will be posted here with a revised date.
12. Contact Us
Questions? Contact:
support@xernio.com
Unit 6, Business Development Centre
Stafford Park 4
Telford
Shropshire
United Kingdom
TF3 3BA
Cookie Policy
Effective Date: 25/5/25
Last Updated: 25/5/25
This Cookie Policy explains how Xernio Limited (“we”, “us”, or “our”) uses cookies and related technologies on our website shop.xernio.com.
1. What Are Cookies?
Cookies are small data files stored on your device when you browse a website. They help improve your experience and collect usage data.
2. Types of Cookies We Use
Necessary Cookies: Essential for website functionality (e.g. checkout).
Performance Cookies: Measure website performance and user behaviour.
Functional Cookies: Remember user preferences.
Targeting Cookies: Deliver relevant advertising.
3. Third-Party Cookies
We may use third-party services, such as:
Google Analytics
Facebook Pixel
These services may place their own cookies.
4. Managing Cookies
You can:
Adjust settings via our cookie banner
Manage cookies through your browser
Blocking cookies may limit some features of the Site.
5. Changes to This Policy
We may revise this Cookie Policy occasionally. The latest version will always be available here.
6. Contact Us
Questions about our use of cookies? Contact us at:
support@xernio.com
Terms & Conditions
Effective Date: 20/5/25
Last Updated: 20/5/25
These Terms & Conditions apply to your use of shop.xernio.com and any purchases made via our website.
1. About Us
[Your Company Name], registered in [UK Country], company number [Company Number], trading as [Store Name].
Contact: [Insert Email] | [Insert Address]
2. Using Our Site
By using this site, you agree to:
Use it lawfully and respectfully
Not upload harmful or unlawful content
Not attempt unauthorised access
3. Orders
Orders are subject to availability and acceptance
We reserve the right to cancel or refuse orders
A contract is formed upon confirmation email
4. Prices & Payment
All prices are in GBP and include VAT (where applicable)
Payment methods: [List Methods]
Payments are processed securely
5. Delivery
Delivery options and timescales are shown at checkout
We are not responsible for delays beyond our control
6. Returns & Refunds
You can return items within 14 days
Items must be unused and in original packaging
Exceptions may apply (e.g. personalised items)
See full Returns Policy for details.
7. Privacy
We process personal data according to our Privacy Policy.
8. Intellectual Property
All content on this Site is owned or licensed by us. You may not reproduce or use it without permission.
9. Liability
We are not liable for:
Indirect or consequential losses
Damage from improper use of our Site or products
This does not affect your statutory rights.
10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved in English courts.
11. Contact Us
support@xernio.com
01952 743913
Unit 6, Business Development Centre
Stafford Park 4
Telford
Shropshire
United Kingdom
TF3 3BA